Guaranteed Delivery

Q: When can I report a delivery failure if I purchased guaranteed delivery?

A: If the need to report a delivery failure arises, follow the below timelines.

• Lost (marked as stuck in transit) = report failures NO EARLIER than 7 days and no later than 30 days from the last scan update
• Damaged = report failures WITH PHOTOS of the package and item NO LATER than 15 days from the delivery date
• Stolen (marked as delivered) = report failures NO LATER than 15 days from the delivery date; items over $100 USD in value require a police report

Q: Where is my order?

A: Use FedEx's tracking functionality to see real time updates on your packages as well as estimated delivery dates.

Q: What if items in my order end up lost and never arrive?

A: We know how the shipping process goes, packages get lost at the hub and get perpetually stuck in transit with no actual delivery in sight. Fortunately, guaranteed delivery takes on the risk of all these shipping mishaps for you. If you opted for guaranteed delivery at checkout, you can report a delivery failure for a lost package within 7 days of the last scan update. From there it won't take long for your case to be reviewed.

Q: What if items in my order end up damaged in transit?

A: With guaranteed delivery, WheelSetGo takes on the risk for the items in your order if they sustain shipping damage = damage that prevents the item(s) from functioning properly. BONUS: when it comes to wheels, this risk extension includes cosmetic damage to the front face and lip. If you opted for guaranteed delivery at checkout, you can report a delivery failure for a damaged package immediately upon receiving the item(s), just make sure to include photos of the packaging and the item(s). From there it won't take long for your case to be reviewed.

Note: Shipping damage must be reported and a resolution reached before installing product. Installing product before a resolution is reachd voids the possibility of your guaranteed delivery case being approved.

If any of the items in your order have defects or what appears to be damage sustained during manufacturing, please email WheelSetGo Customer Service at help@wheelsetgo.com so we can work with you and the manufacturer to resolve the situation.

Q: What if items in my order are stolen off my front steps?

A: Stolen packages are definitely an increasing issue. Fortunately with guaranteed delivery, stolen items - whether dragged away by the neighbor's dog or snatched by porch pirates – are the risk of WheelSetGo. If you opted for guaranteed delivery at checkout, you can report a delivery failure for a stolen package immediately upon the shipment being marked delivered, just keep in mind that items over $100 USD in value will require a police report*. From there it won't take long for your case to be reviewed.

*All stolen item cases are thoroughly investigated to rule out fraudulent activity. If evidence of fraudulent activity is detected, the case will be denied and permanently closed at WheelSetGo's discretion.

Q: What are the terms and conditions for guaranteed delivery?

A: The terms and conditions can be found here: Terms.

Q: How do I report a delivery failure for items in my order that end up lost, damaged, or stolen?

A: The link to report a delivery failure associated with guaranteed delivery can be found in your WheelSetGo Order Confirmation email – or you can report a delivery failure now.

Note: The reporting form does require you to input your Order ID # and the email address used to place your order, so make sure to have those details handy.